topic Re: Duo/Family plan upgrade campaign issue in Subscriptions

Can’t join duo plan

Amelielpn — Fri, 17 Jan 2025 15:47:31 GMT

i have been invited to join a duo plan but I get an error message when entering my address saying the I do not live at the same address as the plan manager, yet we entered the exact same address. What should I do ?

Re: Can’t join duo plan

Luan — Fri, 17 Jan 2025 18:19:49 GMT

Hey, @Amelielpn
Welcome to the Spotify Community, and thanks for reaching out to us here!

First of all, I recommend that you take a look at this following official support article to make sure you're following the steps correctly:

Address and verification for Duo plan

If everything seems correct on your side, ask the manager for a new invitation link and try to accept it using another device, making sure the Location Service is turned on during this process. It may help.

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

Re: Duo/Family plan upgrade campaign issue

RamblingHammerin — Sun, 09 Feb 2025 06:57:02 GMT

Single parent. I upgraded to the duo with the intent of adding my 9yo son. However, it's telling me to verify his address. How does one do that with a minor?

Thanks