topic suscription payment in Subscriptions

Being charged extra for no reason

Limey1919 — Fri, 06 Aug 2021 02:45:54 GMT

Hey Spotify Community/Spotify Help Team,

I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I am currently on the student plan for 5.99 and am getting charged for an extra amount for no reason/explanation. I want some clarity or a refund as this has happened 3 months in a row, and I know that the amount isn't all the large, however this additional amount will add up over time.

Please help to clarify my situation/payment as I want to be clear with the transactions. I am getting charged 6.17 for a 5.99 plan. If there was an error on the side of Spotify, just refund me for the amounts you have charged, thanks.

Re: Being charged extra for no reason

Eni — Thu, 15 Aug 2024 10:24:33 GMT

Hey there @Limey1919,

Thanks for reaching out about this here in the Community.

You can see the prices of every Spotify subscription here. Keep in mind that Spotify doesn't charge more than what's shown there, and you can check this by taking a look at your receipts.

If you have been paying more than what is on your receipts, we suggest that you reach out directly your bank/PayPal for further info.

If you need help with anything else, just let us know.

P.S. If the need arises, you can also reach out to our support folks as information regarding payments is private and we cannot directly view your accounts from the forum. Cheers!

Me han cobrado dé más en mi mensualidad de pago

Wed, 14 Aug 2024 05:06:46 GMT

Quiero que me den información del porque

Surfacturation

Mon, 04 Nov 2024 10:50:33 GMT

J’ai été surfacturé de 12€

I was charged too much on my last statement.

Wed, 08 Jan 2025 16:09:08 GMT

My plan changed. And I was charged more then I should have been.

suscription payment

silvidonnet — Wed, 26 Feb 2025 21:07:09 GMT

I live in Argentina and I have a Duo Premium plan. According to the recipes I have already payed in my spotify account, the price is $3.299,00 (pesos argentinos), but what I actually pay by credit card is almost $5.000. Why the difference?

Error en pago con debito

LucianaMartinez — Thu, 26 Feb 2026 07:41:29 GMT

Tengo un problema con el pago de mi plan premiun, el plan en mi pais Argentina me indica que por mes se va a Debitar $3299 (pesos argentinos) y se debitan $4981,49 (pesos argentinos). Ya me comunique con el banco que emite mi tarjeta y me dijeron que el error esta en Spotify porque estan cobrando un monto mayor al que dicen se va a cobrar. Por favor solicito me den una explicacion sino debere cerrar la cuenta premiun, ya hace 2 meses que el pago fue erroneo.

Aguardo su respuesta

Plan

Premium

Country

Argentina

Device

Motorola g55