topic Re: Quick switch from Duo to Family in Subscriptions

Quick switch from Duo to Family

grindcore441 — Tue, 03 Dec 2024 09:01:29 GMT

Hi,

Me and my partner decided to start a Duo plan a week ago. We're enjoying it and our children wanted to join in, so we're considering taking a Family plan to include them too. The question is, since I joined the above-described Duo plan just recently, would the 12-month period of not being able to join new Duo & Family plans apply to me, making it impossible for me to join the new Family plan?

TLDR;

Joined a Duo plan a week ago. Want to change it / join a new Family plan. Can I do that?

Cheers!

Re: Quick switch from Duo to Family

Maxim — Tue, 03 Dec 2024 10:03:24 GMT

Hey @grindcore441,

Thanks for reaching out.

As long as the account that is managing the (new) plan is the same, the 12-month policy doesn't apply 🙂

I hope this clears things up!

Re: Quick switch from Duo to Family

LorenzoSpi — Wed, 05 Mar 2025 19:15:46 GMT

Hello,

just to clarify, if I(plan manager) have a Duo plan and I upgrade to a Family plan, the other Duo member can join the Family immediately without having to wait 12 months. Right?

Thanks

Re: Quick switch from Duo to Family

Maxim — Wed, 05 Mar 2025 19:22:20 GMT

Hey @LorenzoSpi,

Yup, since you'll still be using the same account as before 🙂