topic Re: Changing plan won't let me in Subscriptions

Changing plan won't let me

MacDougall66 — Thu, 04 Jul 2024 03:11:30 GMT

My Question or Issue

Won't let me upgrade from premium to duo no matter what I do. Why?

Re: Changing plan won't let me

OscarDC — Thu, 04 Jul 2024 15:51:32 GMT

Thank you for reaching out to the Community and welcome.

To make sure we're on the same page, are you changing your subscription directly from the app? If not, we'd recommend opening the Spotify app > Settings > Premium plan > See available plans. If the issue persists, we'd also recommend trying from another device, using your own account to see if it makes any difference. Keep in mind that if you're using Google Play Billing to pay for your subscription, you can only change the plan using the same payment method.

In case you're receiving any error messages, include in your next response the screenshot with the error so we can take a better look.

Hope this helps. We'll be on the lookout

Re: Changing plan won't let me

marlon006 — Sun, 09 Mar 2025 11:13:02 GMT

Hey, Whenever anyone follows your stupid instructions, the spotify app asks to open the spotify app and change subscription from there BUT IM ALREADY IN YOUR ... APP I WANT TO CHANGE MY PLAN AND I WANT TO DO THAT WITHOUT FU CANCELLING MY CURRENT MEMBERSHIP, AND STARTING A NEW ONE. WHIC SEEMS LIKE THE ONLY OPTION

Re: Changing plan won't let me

Yordan — Sun, 09 Mar 2025 12:11:21 GMT

Hey there, @marlon006,

Welcome to the Spotify Community!

Are you subscribed through a partner company (ex. your phone or internet provider) or via Google Play Billing? If so, I'm afraid you'd have to first cancel your current subscription and wait for your account to revert to the free version of Spotify. After that, you can select another plan as normal.

In case you were trying to change your subscription through the app on your iPhone, try doing so from your browser instead by logging in on your account page - that should do the trick.

Hope this clears things up. Cheers 🤘

Re: Changing plan won't let me

JoshuaOkonkwo — Wed, 26 Mar 2025 05:12:38 GMT

Spotify has to do something about this. It shouldn't be this difficult to change plans on android.

Cancel plans, then wait till it reverts to free!
I can't imagine how many people have decided at the end not to buy premium again.

Re: Changing plan won't let me

Eliav2 — Mon, 30 Jun 2025 19:03:12 GMT

Just embarrassing... Spotify, company valued billions with thousands of developers can't solve this bug. It least show clear message at the app that says that if you pay via Google pay you can't upgrade the plan (which is embarrassing to admit so you developers decided to return empty array of options...)

Re: Changing plan won't let me

Eliav2 — Mon, 30 Jun 2025 19:14:13 GMT

Yes probably me too. Embarrassing!