topic Re: Family plan - same address in Subscriptions

Family plan - same address

gijsbos — Sat, 15 Mar 2025 07:10:04 GMT

I’ve just moved my account from NL to DE.
I have changed the payment method

i have changed my address.

i upgraded from Duo to Family.

i now want to invite a family member. I shared the invite via WhatsApp
I type exactly the same address or even copy the address from one profile to the other via WhatsApp and get the “you need to live at the same address” error.

ive tried incognito

both accounts have the same country.

very frustrating

Re: Family plan - same address

Billy-J — Sun, 23 Mar 2025 15:08:26 GMT

Hey @gijsbos, thanks for reaching out to the Community!

I appreciate all of the steps you’ve taken to resolve this. Can you also make sure that the member lives at the same physical address at the time of signup?

Let me know once/if you’ve tried that. Looking out for your reply!

Re: Family plan - same address

gijsbos — Sat, 15 Mar 2025 16:20:15 GMT

They live at the same place. And the phones were physically next to each
other when doing this.

Re: Family plan - same address

Billy-J — Wed, 19 Mar 2025 14:46:45 GMT

Hey @gijsbos,

Thanks for the reply! Can you double check if the countries match since updating your country settings happens on the next billing date as explained here?

Let me know how this goes.