https://community.spotify.com/t5/Subscriptions/Duo/m-p/6872042#M156028 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26772319">@Susan134</a>,</P> <P><BR />Thanks for reaching out.</P> <P>&nbsp;</P> <P>If they're experiencing this issue in the Spotify mobile app, please ask them to go to <STRONG>Settings and privacy</STRONG> and then click on Account. Does it say that they're on Free or Premium there?</P> <P>&nbsp;</P> <P>Let me know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 26 Mar 2025 04:50:32 GMT Maxim 2025-03-26T04:50:32Z https://community.spotify.com/t5/Subscriptions/Duo/m-p/6870648#M156025 <P><STRONG>Plan</STRONG></P><P>Premium Duo</P><P>USA</P><P>I pay for premium duo but the other person on my account doesn't have premium. He still has many commercials. Can you fix this or do I need to cancel service? This has been nearly a year with this problem,</P><P>&nbsp;</P> Tue, 25 Mar 2025 19:03:50 GMT https://community.spotify.com/t5/Subscriptions/Duo/m-p/6870648#M156025 Susan134 2025-03-25T19:03:50Z https://community.spotify.com/t5/Subscriptions/Duo/m-p/6872042#M156028 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26772319">@Susan134</a>,</P> <P><BR />Thanks for reaching out.</P> <P>&nbsp;</P> <P>If they're experiencing this issue in the Spotify mobile app, please ask them to go to <STRONG>Settings and privacy</STRONG> and then click on Account. Does it say that they're on Free or Premium there?</P> <P>&nbsp;</P> <P>Let me know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 26 Mar 2025 04:50:32 GMT https://community.spotify.com/t5/Subscriptions/Duo/m-p/6872042#M156028 Maxim 2025-03-26T04:50:32Z