topic Re: Unable to setup the adress in Subscriptions

Unable to setup the adress

zyzomys — Wed, 19 Mar 2025 13:33:28 GMT

Plan

Free/Premium , trying to have Duo subscription

Country

Device

iPhone SE

Operating System

iOS 18.1

My Question or Issue

Hello !

I’m trying to join a duo subscription, but of course to do it I need to specify my adress .

unfortunately I am unable to fill my adress , an error occurs every time I try ( see attachment )

Do you know how to solve that issue ?

Re: Unable to setup the adress

Luan — Wed, 19 Mar 2025 13:45:41 GMT

Hey, @zyzomys
Welcome to the Spotify Community, and thanks for reaching out to us here!

I recommend that you ask the plan manager to send you a new invitation link and once you get it, you can try to accept it using another device or browser, just to make sure the cookies and caches are not being troubled here. Last, but not least don't forget to make sure the Location Services permissions are enabled on the device you're using, because it's important to validade the address properly.

I also saw on the screenshots that there is a new version of your Google Chrome, maybe if you update it, it could help...

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

Re: Unable to setup the adress

zyzomys — Thu, 27 Mar 2025 16:19:27 GMT

Hello,

unfortunatly no, it did not work with a new link , and a different device.
I have had to create a new account to join the Duo subscription, and it worked.
now I’m trying to migrate my playlist from my old account to my new one.
regards,

Re: Unable to setup the adress

Dessi — Sun, 30 Mar 2025 11:10:53 GMT

Hey @zyzomys,

Thanks for the reply!

Great to hear you've managed to solve your initial issue with a new account. We have this guide on how to transfer your playlists, artists and users you follow to a new account so give it a try if you haven't and let us know in case you encounter any difficulties along the way.

Hope this helps.