topic Re: Payment issue in Subscriptions

Payment issue

31xgme4fnhddl7qipzt4 — Mon, 07 Apr 2025 11:28:23 GMT

Plan

Free/Premium

Country

Sir i have buy Student premium but money detect my account nd student premium can’t subscribe

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Payment issue

TanyaS — Mon, 07 Apr 2025 13:27:41 GMT

Hi,

Thank you for reaching out.

Could you go on account setting ---account---your plan on your deviy Is the option showing Free or Premium ?

Re: Payment issue

ajayazs — Mon, 07 Apr 2025 14:19:02 GMT

im subscribed to premium individual and i am tryibg to resubscribe but it is saying an error my card details are incorrect however ive been trying every few hours and is still saying the same thing what can i do?

Re: Payment issue

TanyaS — Mon, 07 Apr 2025 17:17:11 GMT

Hi,

Also, you can try the following:

Try entering your payment details again using a private/incognito window.

Try a different payment method.

It might just be a temporary connection issue, so wait a few hours and try again.

Get in touch with your payment provider.

Hope this helps