topic Re: payment in Subscriptions

payment

31k3ataecyadq5q3couy — Mon, 21 Apr 2025 05:04:19 GMT

i can't register to the 3 month free trail it's always says payment issues, and even when i tried for the family plan.

Plan

Free/Premium

Country

egypt

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

it's always says payment issues, and even when i tried for the family plan.

Re: payment

Billy-J — Mon, 21 Apr 2025 13:21:22 GMT

Hey @31k3ataecyadq5q3couy, thanks for reaching out to the Community!

Can you try subscribing to Premium using a different browser or private window? If that doesn’t work, can you try following all of the steps provided on this support page?

If you’re still having trouble, please send me a screenshot of any error messages you’re seeing and I will take a closer look. Make sure to hide sensitive info when posting to the Community.

Keep me posted!