topic Re: Can’t access premium in Subscriptions

Can’t access premium

Carol641 — Sat, 03 May 2025 03:44:06 GMT

Paid for premium but isn't working None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country au

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Can’t access premium

Billy-J — Sat, 03 May 2025 20:19:49 GMT

Hey @Carol641, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!