topic Re: Charged twice per month in Subscriptions

Charged twice per month

loliwe — Mon, 24 Jul 2017 04:10:36 GMT

Hello,
I recently got student Spotify premium and I was charged twice, wanted to know if I could get a refund for the other amount.
Thanks

Re: Charged twice per month

Jacob — Mon, 24 Jul 2017 06:54:30 GMT

Hey @loliwe, welcome to the Spotify Community!

Have you received a payment confirmation email for both payments? Any payments that you haven't gotten a receipt for are only pending and should be canceled soon. If you check in a few days and still have extra charges, let me know and I will escalate this to a Spotify staff member!

Looking forward to your response 🙂

Re: Charged twice per month

subshribe1 — Mon, 24 Jul 2017 09:17:54 GMT

hello!

I have been charged twice since November last year? what can i do?

Re: Charged twice per month

loliwe — Mon, 24 Jul 2017 14:51:04 GMT

Hello,
Thank you @jacob, I only received one receipt, I will be checking in the next few days for the cancellation.
Again
Thank you