Tried multiple payment methods, nothing works

Fri, 16 May 2025 22:53:52 GMT

I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there was some form of error. I tried again, the same accurate numbers, same pop up. I went once or twice more, assuming it was the WiFi, since I was at school. Once I got home, I tried again and even changed the name of my city for my address, since it fluctuates based on the service. It failed again, and so did the next handful of times. I even tried an old card and a gift card. Every number was accurate on every try. I have made sure none of my balances were insufficient. Why is this happening?

Re: Tried multiple payment methods, nothing works

Novy — Sat, 17 May 2025 21:42:58 GMT

Hey there,

Thanks for reaching out.

We'd first recommend making sure that your card meets all the requirements listed in this support article. If it's all good with the card, you can give it another try using an incognito window or a different device.

If that doesn't do the trick, you can reach out to us privately via the channels here. Our teams can check your account and provide further help.

The Community will be here if anything else comes up.

Cheers!

topic Tried multiple payment methods, nothing works in Subscriptions

Tried multiple payment methods, nothing works

Re: Tried multiple payment methods, nothing works