Plan change not applied correctly + overcharge

FvonG — Thu, 22 May 2025 05:36:05 GMT

Plan

Premium family, should be basic family

Country

Netherlands

Device

Irrelevant

Operating System

Irrelevant

My Question or Issue

After Spotify announced the price hikes last month, I switched our subscription from Premium Family to Basic Family. I have a €0,01 transaction from Spotify dating back to 24-04-2025 that was done to set up the new automatic invoices. Today however I got charged the increased amount for Premium Family. Checked my account it now says I have Premium Family again.

Please rectify the subscription change that was reverted for some reason and do a chargeback for the difference in price between Basic Family and Premium Family.

ps It’s ridiculous that these kind of support questions have to be done on a public forum

Re: Plan change not applied correctly + overcharge

Eni — Thu, 22 May 2025 18:16:46 GMT

Hey there @FvonG,

Thanks for getting in touch about this here in the Community.

In this specific case, we suggest that you reach out to us here so we can take a closer look at your account and further assist you with this.

Hope this helps. If you need a hand with anything else, the Community is here for you.

topic Plan change not applied correctly + overcharge in Subscriptions

Plan change not applied correctly + overcharge

Re: Plan change not applied correctly + overcharge