Card not accepted due to wrong region

epauditorium1 — Tue, 27 May 2025 15:49:11 GMT

Plan

Premium Duo

Country

Ireland

Device

Mac Book Pro 2022

Operating System

iOS 10

My Question or Issue

I am trying to change my payment method to a new card. The new cards billing address is in Ireland and I am in Ireland, however I keep getting an error "Your payment method and conutry don't match" any ideas?

Re: Card not accepted due to wrong region

Bittencourt — Tue, 27 May 2025 22:51:50 GMT

Hi @epauditorium1,

Welcome to the Community.

My first suggestion is that you confirm your Spotify account country. Spotify links your account to a country, which must match the country of your payment method.

Just go to your Spotify account page, scroll to "Account" → "Edit profile" and check the "Country or region" setting. It must be set to Ireland.

Also, make sure to use an Irish IP Address. If you're using a VPN, disable it.

You can check your IP here: https://whatismyipaddress.com/ to make sure it shows Ireland.

If everything looks just right, try Incognito/Private Window. Sometimes cached data or autofill info messes things up.

Open an incognito/private window in your browser, go to https://www.spotify.com/account/subscription/ and try entering the new card again from scratch.

Let me know how it goes!

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Card not accepted due to wrong region

Re: Card not accepted due to wrong region