Paid for the subscription but the spotify app said payment failed

maeyeyaya — Tue, 03 Jun 2025 09:18:17 GMT

Plan

Premium

Country

Philippines

My Question or Issue

I recently saw a spotify promotion that said avail 4 months of premium for 149 pesos. After I saw that, I paid for it using gcash and it deducted 149 from my acc. A few weeks later the spotify app said that my payment failed and they can't issue a receipt but I was actually sent a receipt for that purchase through my email address.

Re: Paid for the subscription but the spotify app said payment failed

AlejaR — Tue, 03 Jun 2025 22:01:39 GMT

Hey there @maeyeyaya,

Thanks for posting in the Community and welcome.

Just to confirm, did you subscribe to the offer and a few weeks later you received a charge? It'd be awesome if you could send us more details.

If you notice multiple Spotify payments in the same month, there are a few things you can do:

Check the order history of your account. You can take a look at all your charges there and make sure everything is in order. You can also double-check when you subscribed to the offer.
It's possible the charge you're seeing in your bank statement is pending. In that scenario, we'd recommend you check its status. If the payment is pending or in process, it'd be a good idea to reach out to GCash for further insights.
It might be possible you may have accidentally signed up to Premium on a second account, since you mentioned you received a receipt for the purchase a few weeks later. You can check this article to find out if perhaps you have another account.

Keep us in the loop!

topic Paid for the subscription but the spotify app said payment failed in Subscriptions

Paid for the subscription but the spotify app said payment failed

Re: Paid for the subscription but the spotify app said payment failed