topic Re: this page got tripped out in Subscriptions

this page got tripped out

muhricorizaldi — Wed, 19 Mar 2025 13:15:07 GMT

Plan

Free/Premium

Country

Device

Laptop/PC

Operating System

Windows 10
Browser

Chrome/Microsoft Edge

My Question or Issue

Hello,

I'm having trouble accessing the subscription page to select my subscription plan. Every time I try to access it, I get an error as shown in the screenshot below.

I have already tried the following troubleshooting steps:

Using different browsers (e.g., Chrome, Edge).
Switching internet connections (Wi-Fi and mobile data).

However, the issue persists.

Could you please assist me in resolving this issue so I can proceed with choosing my subscription plan?

Thank you for your help.

Re: this page got tripped out

Yordan — Wed, 19 Mar 2025 14:25:42 GMT

Hi there, @muhricorizaldi,

Welcome to the Spotify Community!

Looks like the screenshot failed to attach. In any case, this could have been related to a small hiccup we had earlier which should now be resolved. Could you give it another try to see if everything looks good on your end? You can also test with another device like your phone, for example.

Cheers 🤘

Re: this page got tripped out

loriander72 — Fri, 30 May 2025 19:45:02 GMT

I've had the same issue, on both desktop and my iPhone. I signed out of both devices, restarted, and also deleted and redownloaded the app. Same issue keeps happening. I just upgraded to Premium using a gift card and I'm not ad-free, which is annoying because that's why I upgraded. Help??

Re: this page got tripped out

BlackSusanoo — Fri, 30 May 2025 22:43:15 GMT

I'm also currently having this issue

Re: this page got tripped out

MihailY — Sat, 31 May 2025 12:26:08 GMT

Hey @loriander72 and @BlackSusanoo,

Thanks for reaching out.

Are you getting the error message when you try to access this page from your browser? Are you able to open the web player? Have you tried using a different internet connection (preferably by a different provider)?

@loriander72, if you're not seeing your Premium features, we'd suggest checking the steps in this article.

If the issue with the error message persists, let us know the URL of the pages you're seeing this on.

Keep us posted.

Re: this page got tripped out

kuhtauri — Sun, 08 Jun 2025 23:23:30 GMT

Having this issue now. already tried 2 other devices other than my computer and incognito mode. My plan was student premium, and I cant get passed the activate hulu button and sometimes cant even get into the account menu. I talked to Hulu and they said it is on Spotify's end.

Re: this page got tripped out

kuhtauri — Sun, 08 Jun 2025 23:26:04 GMT

Re: this page got tripped out

R_Char — Sun, 08 Jun 2025 23:55:12 GMT

I am having the same issue. I need to update my payment method and I can't access the page. Keep receiving the same error page as other users.

Re: this page got tripped out

Ang14 — Mon, 09 Jun 2025 00:07:52 GMT

I’m having the same issue I’m attempting to switch plans and it just says the same message any time I try to go to my account settings

Re: this page got tripped out

Eleica20 — Mon, 09 Jun 2025 01:01:19 GMT

I have the same issue right now. I try to see my account or profile page (Windows, iOS and Android), but the page hardly ever loads with the same answer's screenshot (only it's possible to access refreshing the page 10 , 15, 32 time or more...). I just upgrade to a Family plan, but all users experiment the trouble. It's annoying!! I cannot manage my account or view my payment.

Re: this page got tripped out

Eleica20 — Mon, 09 Jun 2025 01:05:30 GMT

I have the same issue right now. I try to see my account or profile page, but the page hardly ever loads with the same answer's screenshot (only it's possible to access refreshing the page 10, 15, 32 time or more...). I just upgrade to a Family plan, but all users experiment the trouble. It's annoying!! I cannot manage my account or view my payment.

Re: this page got tripped out

Eni — Mon, 09 Jun 2025 13:51:14 GMT

Hey folks,

Thanks for getting in touch about this here in the Community.

We're afraid we couldn't reproduce this on our end. Would you mind checking if this is still happening for you? If so, could you try on a different device to see if the same happens?

We'll be on the lookout for your replies.

Re: this page got tripped out

Kkkk10 — Thu, 12 Jun 2025 18:54:20 GMT

I’ve tried to change my subscription to a yearly one on all my devices and it’s they’re all not working and redirecting me to “this page got tripped up”

Re: this page got tripped out

damirdjordjev — Thu, 12 Jun 2025 19:34:01 GMT

Yes it's happening for me as well, both on phone and laptop.

Really how difficult can it be to have functional page which gets you new members.

I have doubts in your service if you can't resolve something like this for months now.

Re: this page got tripped out

Potchi — Thu, 12 Jun 2025 19:35:21 GMT

Hi. Please fix this. I was about to renew my subscription but found out I am having the same issue.

Re: this page got tripped out

damirdjordjev — Thu, 12 Jun 2025 19:37:39 GMT

Yes it's happening for me as well both on phone and laptop.

How difficult can it be to have functional page which brings you new premium members.

I have real doubts joining the service that can't fix something this trivial for months now.

Re: this page got tripped out

Maria — Fri, 13 Jun 2025 09:44:13 GMT

Hey everyone,

thanks for reaching out!

We were recently seeing reports about issues with the Spotify webpage and app. This is now fixed and things should be up and running again. Feel free to have a look at this Ongoing Issues thread for more info, should it sound similar to what you were experiencing as well.

If you're still having issues, however, it would be great if you could let us know what troubleshooting steps you've tried (if you haven't already). For example, this includes another browser, incognito window, different internet connection, another device, etc.

Keep us posted!

@Kkkk10 @damirdjordjev @Potchi