Issue with Payment via Mobile SIM for Family Subscription

Shakil2 — Wed, 11 Jun 2025 09:10:25 GMT

Plan

Premium

Country

Bangladesh

Device

iPhone 13

Operating System

iOS 18.5

My Question or Issue

Dear Customer Service,

I hope this message finds you well.

I’m writing to seek assistance regarding a payment issue I’ve been facing. Previously, some of my payments failed, and now I’m trying to purchase a family subscription. However, I’m not receiving any OTP code on my mobile number. At times, I also receive a “payment failed” message.

I’m using the mobile SIM payment method since I live in Bangladesh and do not have access to a card or other payment options. This is the only method available to me, and I would really appreciate your help in resolving this issue so I can complete my subscription.

Thank you for your time and support. I look forward to your response.

Re: Issue with Payment via Mobile SIM for Family Subscription

Billy-J — Wed, 11 Jun 2025 13:05:05 GMT

Hey @Shakil2, thanks for reaching out to the Community!

I am sorry to hear this. For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

topic Issue with Payment via Mobile SIM for Family Subscription in Subscriptions

Issue with Payment via Mobile SIM for Family Subscription

Re: Issue with Payment via Mobile SIM for Family Subscription