https://community.spotify.com/t5/Subscriptions/Top-up-hours-They-disappeared/m-p/7013623#M157491 Where are they. No record showing on my account. Tue, 17 Jun 2025 19:32:33 GMT 2025-06-17T19:32:33Z https://community.spotify.com/t5/Subscriptions/Top-up-hours-They-disappeared/m-p/7013623#M157491 Where are they. No record showing on my account. Tue, 17 Jun 2025 19:32:33 GMT https://community.spotify.com/t5/Subscriptions/Top-up-hours-They-disappeared/m-p/7013623#M157491 2025-06-17T19:32:33Z https://community.spotify.com/t5/Subscriptions/Top-up-hours-They-disappeared/m-p/7014192#M157494 <P>Hey there! Thanks for reaching out to the Community!<BR /><BR /></P> <P>Can you try accessing your top-ups by checking out&nbsp;<A href="https://support.spotify.com/article/audiobook-listening-time-purchase/" target="_blank" rel="noopener">these steps</A>? If that doesn’t work, let’s try a clean reinstall of the app following <A href="https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank">these steps</A>. These steps are more thorough than the simple reinstall and can solve common issues.<BR />If you're still having trouble, can you let me know the make and model of the device you're experiencing this on?<BR /><BR />Let me know how everything goes!</P> Wed, 18 Jun 2025 02:56:09 GMT https://community.spotify.com/t5/Subscriptions/Top-up-hours-They-disappeared/m-p/7014192#M157494 Billy-J 2025-06-18T02:56:09Z