topic Payment issue pls help in Subscriptions

Payment issue pls help

Neil69 — Sat, 21 Jun 2025 08:24:28 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I payed for Spotify premium my money deducted from my account but Spotify says payment was failed

Re: Payment issue pls help

Billy-J — Sat, 21 Jun 2025 16:22:48 GMT

Hey @Neil69, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!