topic Payment doesnt go trough in Subscriptions

Payment doesnt go trough

Csongi — Mon, 18 Aug 2025 11:59:36 GMT

I was subscriebed to premium for almost 2 years now. When I try to pay my subscription it declines the whole process even though I have money. Please help me.

Re: Payment doesnt go trough

osornios — Tue, 19 Aug 2025 05:06:09 GMT

Hey @Csongi

Have you tried with a different browser? Or open a private window (incognito mode), and see if that does it.

Also, try in a different device (computer, tablet, etc.)

Hope it helps. 🙂

Re: Payment doesnt go trough

Csongi — Tue, 19 Aug 2025 08:06:17 GMT

I have tried everything, tried it on my pc, laptop and phone even in
incognito mode and it just doesnt seems to work

Re: Payment doesnt go trough

osornios — Wed, 20 Aug 2025 13:22:12 GMT

@Csongi

Have you tried with another card?

Check this article for more info:

https://support.spotify.com/article/failed-payment/