Can't complete my payment via mobile carrier

Bahr1 — Wed, 27 Aug 2025 15:36:43 GMT

Plan

Student

Country

Egypt

Device

Oppo A9 2020

Operating System

Android & Windows 10

My Question or Issue

I was trying the whole day to complete my payment for the subscription and changed the payment method from my card to payment with the mobile carrier and already paid for the credits to be used in the subscription but the transaction won't be completed and then my number got blocked to make a new trial.

Now I have cancelled my subscription cuz I had to change my country of residence and hopefully I can complete my subscription before I switch to another platfrom

Re: Can't complete my payment via mobile carrier

MateusM — Thu, 28 Aug 2025 12:54:53 GMT

Hey there @Bahr1!

Thanks for reaching out ✨

From what you shared, it sounds like you’re trying to pay for your Premium Student subscription using mobile billing. Just to clarify, this payment method isn’t available for the Student plan, which is probably why your transaction is being declined.

The payment options available for your plan depend on your location, and you’ll see them listed when you go through the subscription process. I’d recommend checking those options directly there, as those are the ones currently supported in your country.

Lastly, could you clarify a bit what you mean when you say your number got blocked for a new trial? Also, were you able to change your country of residence in your account settings?

Keep me posted on how this goes!
/Mateus

topic Re: Can't complete my payment via mobile carrier in Subscriptions

Can't complete my payment via mobile carrier

Re: Can't complete my payment via mobile carrier