topic Re: Inquiry about a payment error in Subscriptions

Inquiry about a payment error

5cmyt6d6x3dswrpumxse — Fri, 24 Oct 2025 01:41:28 GMT

Plan

Premium Duo

Country

South Korea

Device

iPhone 16

Operating System

iOS 18

My Question or Issue

I was using the Duo plan, but my credit card expired, so the payment failed. I made a new payment with a different card on October 21, 2025, but it’s still showing as “pending.” How can I fix this?

Re: Inquiry about a payment error

Billy-J — Fri, 24 Oct 2025 09:48:14 GMT

Hey @5cmyt6d6x3dswrpumxse, thanks for reaching out to the Community!

Typically Premium begins once you make a payment, however, some payment methods may differ which means the charge may have to be posted before Premium begins. It shouldn’t take a while for this process to happen. However, I’d recommend following these steps if you’re unable to access Premium.

If you have been charged and it’s pending on the card that was expired, the charge should disappear after it gets posted to your account, depending on your bank’s processing times.

Hope this helps.