subscription payment issue from Bangladesh

mechfury — Sun, 16 Nov 2025 05:52:35 GMT

Hello! I am using a Robi sim in Bangladesh for my Spotify premium's payment for family.
but payment is not being successful, but I have enough money in my account.

I talked to my operator, but they told me that everything is good in their side.

Plan

Family Subscription

Country

Bangladesh

Device

(Redmi 10, 2022, win 10)

Operating System

(Android, Win 10)

My Question or Issue

I am using a Robi sim in Bangladesh for my Spotify premium's payment for family.
but payment is not being successful, but I have enough money in my account.

I talked to my operator, but they told me that everything is good in their side. What may be the problem in spotify's side?

Re: subscription payment issue from Bangladesh

Billy-J — Sun, 16 Nov 2025 15:24:21 GMT

Hey @mechfury, thanks for reaching out to the Community!

Can you try to update your payment details following these steps? You can also try following the same steps using a different browser or private window. Keep in mind that if the payment fails, your subscription doesn’t cancel immediately.

If you’re still having trouble, I’d recommend checking out this support page for more info and the next steps to take.

Let me know how this goes!

topic subscription payment issue from Bangladesh in Subscriptions

subscription payment issue from Bangladesh

Re: subscription payment issue from Bangladesh