topic Failed payment with PayPal in Subscriptions

Failed payment with PayPal

Mgkvis — Wed, 26 Jul 2017 19:07:27 GMT

Hello, I have an issue with my subscription. To this day I've always paid with PayPal (I have no credit on PayPal itself, but it's connected to two credit cards from which the money is taken) and I never had a problem. Yesterday Spotify tried to renew the subscription, but I got the error I usually get when I forget to recharge one of the cards connected to PayPal. The fact is that I do have enough money for the payment, so I don't know why I couldn't pay, and yesterday I used PayPal for another purchase without problems. I don't want to change my payment method. Can someone help me?

Re: Failed payment with PayPal

Erika — Thu, 27 Jul 2017 18:35:31 GMT

Hey @Mgkvis!

That's not cool. Does your PayPal account meet the requirements at https://support.spotify.com/article/having-problems-using-paypal/?

Take care.

Re: Failed payment with PayPal

Mgkvis — Thu, 27 Jul 2017 21:00:43 GMT

I just checked both PayPal and Spotify and they country is the same (Italy).
Im attaching the screens of Spotify and PayPal country, just in case.

Re: Failed payment with PayPal

Erika — Fri, 28 Jul 2017 12:16:45 GMT

Thanks @Mgkvis!

If your PayPal account meets the requirements, we'd suggest trying again with an incognito window or a different browser.

Let us know how it goes.

Re: Failed payment with PayPal

Mgkvis — Fri, 28 Jul 2017 12:28:47 GMT

I'm sorry, but I don't understand your suggestion.

PayPal is already set as payment method and I can't decide when Spotify will try to take the money, so how can I try to pay with a browser?

Sorry again if I don't understand.

Re: Failed payment with PayPal

Erika — Fri, 28 Jul 2017 13:00:57 GMT

No worries @Mgkvis!

As your payment is having issues to going through, we'd recommend trying to pay again here: spotify.com/premium/. Make sure to use a different browser or an incognito window.

Keep us posted.

Re: Failed payment with PayPal

klr16 — Fri, 28 Jul 2017 17:35:46 GMT

I'm having the same problem with a credit card and neither solution you suggested has worked.

Re: Failed payment with PayPal

Mgkvis — Wed, 02 Aug 2017 19:18:46 GMT

It worked, thank you!