https://community.spotify.com/t5/Subscriptions/How-to-get-Spotify-Platinum/m-p/7266195#M159266 <P>&nbsp;</P> <P><STRONG>Plan</STRONG></P> <P>Premium</P> <P><STRONG>Country</STRONG></P> <P>South Africa</P> <P><STRONG>Device</STRONG></P> <P>Samsung S23 / iPhone 15 Pro</P> <P><STRONG>Operating System</STRONG></P> <P>Windows 11</P> <P>&nbsp;</P> <P><STRONG>My Question or Issue</STRONG></P> <P>I rejoined Spotify today on a Premium package. I want to upgrade to platinum, but I get a message that I am not eligible? How do I fix this problem?</P> Tue, 13 Jan 2026 16:54:31 GMT GrootGees 2026-01-13T16:54:31Z https://community.spotify.com/t5/Subscriptions/How-to-get-Spotify-Platinum/m-p/7266195#M159266 <P>&nbsp;</P> <P><STRONG>Plan</STRONG></P> <P>Premium</P> <P><STRONG>Country</STRONG></P> <P>South Africa</P> <P><STRONG>Device</STRONG></P> <P>Samsung S23 / iPhone 15 Pro</P> <P><STRONG>Operating System</STRONG></P> <P>Windows 11</P> <P>&nbsp;</P> <P><STRONG>My Question or Issue</STRONG></P> <P>I rejoined Spotify today on a Premium package. I want to upgrade to platinum, but I get a message that I am not eligible? How do I fix this problem?</P> Tue, 13 Jan 2026 16:54:31 GMT https://community.spotify.com/t5/Subscriptions/How-to-get-Spotify-Platinum/m-p/7266195#M159266 GrootGees 2026-01-13T16:54:31Z https://community.spotify.com/t5/Subscriptions/How-to-get-Spotify-Platinum/m-p/7266927#M159276 <P>Hi, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/27080917">@GrootGees</a></SPAN>,</P> <P>&nbsp;</P> <P>Welcome to the Spotify Community!</P> <P>&nbsp;</P> <P>I'd recommend trying again using an incognito window or another browser/device, if available.</P> <P>&nbsp;</P> <P>In case you're still having issues, could you make sure the <A href="https://support.spotify.com/article/country-region-settings/" target="_blank">country</A> for your Spotify account is set properly? If your plan is with a partner company (ex. your phone/internet provider, etc.), you may need to <A href="https://support.spotify.com/article/cancel-premium/" target="_blank">cancel</A> your current subscription first and wait for your account to revert to free. After that, you should be able to subscribe to Premium Platinum.</P> <P>&nbsp;</P> <P>Cheers <span class="lia-unicode-emoji" title=":sign_of_the_horns:">🤘</span></P> Mon, 15 Dec 2025 08:37:41 GMT https://community.spotify.com/t5/Subscriptions/How-to-get-Spotify-Platinum/m-p/7266927#M159276 Yordan 2025-12-15T08:37:41Z