topic Re: Audiobooks+ not allowing me to add another family member in Subscriptions

Audiobook+ error message

natswanny — Sun, 21 Dec 2025 20:00:17 GMT

Plan

Premium individual

Country

Device

samsung s24

My Question or Issue

If I try to upgrade to Audiobooks+ i get a "Something went wrong We are unable to complete your purchase". it tries to redirect me to the website but that doesn't work.

I pay via Google play so have to upgrade via the app. can't do it on the website.

ive already used the 'top up' this month and would prefer to upgrade.

Any help appreciated!

Re: Audiobook+ error message

Billy-J — Mon, 22 Dec 2025 00:51:53 GMT

Hey @natswanny, thanks for reaching out to the Community!

Can you try a different network connection to see if that makes a difference? If you’re still having trouble, please try a clean reinstall of the app following these steps.

If the reinstall doesn’t make a difference, can you send me a screenshot of the error message you’re seeing? Make sure to hide sensitive info when posting to the Community. Also, let me know the exact make, model, and current software verison of your device.

Keep me posted.

Re: Audiobook+ error message

natswanny — Mon, 22 Dec 2025 06:49:50 GMT

I've tried different networks and the clean reinstall and I still get the attached error.

Galaxy s24. running Android version 16.

Re: Audiobook+ error message

Billy-J — Tue, 23 Dec 2025 15:49:16 GMT

Hey @natswanny,

Thanks for the info. Can you try subscribing to Audiobooks+ using a different device to see if that does the trick? If you’re still having trouble, it would be great to use a computer or incognito mode to see if that makes a difference.

Keep me posted!

Re: Audiobooks+ not allowing me to add another family member

fujiyama177 — Thu, 01 Jan 2026 09:28:41 GMT

Hello! I am having the same problem. I have tried in incognito and phone, and desktop. No dice. I would like to add everyone. Can you help?

Re: Audiobooks+ not allowing me to add another family member

Dessi — Thu, 01 Jan 2026 09:43:54 GMT

Hi there @fujiyama177,

Thanks for reaching out and kudos for the troubleshooting you've already done!

There might be a temporary glitch causing this, so we'd recommend waiting a couple of hours if you've already attempted to take the offer multiple times, as well as testing this out with a different network. You can also try opening the link with another browser to see if that makes a difference.

Another thing that comes to mind is asking one of your plan members to request the trial if they've received an email about it or get an in-app notification. Once they've done that, you should also get notified and should be able to action their request.

Let us know how it goes.

LAST CHANCE: TRY AUDIOBOOKS+FREE FOR 3 MONTHS

82stratman — Tue, 13 Jan 2026 15:05:46 GMT

I requested this and Spotify has not accepted my request and its nearly impossible to communicate with them, their support. Just as bad as trying to communicate with Facebook support. I would like to try AudioBooks, can someone help advise me how I can get this kick started please? Thanks much!