topic Re: How do I get Basic Family Plan in Subscriptions

How do I get Basic Family Plan

Aussie_max — Tue, 06 Jan 2026 04:04:21 GMT

Hi, I'm in Australia and currently have Premium Individual. When I look to change plans, I get options like:

- Basic Individual

- Premium Student

- Premium Duo

- Premium Family

I've been told by friends with Basic Family that it's like Premium, but cheaper as it doesn't have Audio Books. PERFECT!!

But when I go online, I can't get it, it's not there.

My renewal date is the 12th. So:

Q) If I change today to 'Premium Family', after the 13th will I then have Basic Family as an option to change to?

In the meantime, I chatted to online help, and I've changed from Premium Individual to Basic Individual. So where I was looking at spending more with Spotify, I've actually changed spend less!

Re: How do I get Basic Family Plan

Maxim — Tue, 06 Jan 2026 06:31:00 GMT

Hey @Aussie_max ,

Thanks for reaching out.

The Basic plan is only available to existing Premium subscribers who subscribed before a specific cutoff date. If you’re eligible, you’ll see Basic as an option on your account page. Also note: if you cancel Basic, you won’t be able to resubscribe to it.

Because you previously had Premium Individual and started your subscription before the cutoff date, you were eligible for Basic Individual. Unfortunately, you can’t access any other Basic plans.

I hope this clears things up 🙂

Re: How do I get Basic Family Plan

jennlau530 — Sun, 25 Jan 2026 23:03:06 GMT

What was the cutoff date? I've had spotify premium family since Dec 2024 and cannot switch to basic

Re: How do I get Basic Family Plan

Yordan — Tue, 27 Jan 2026 14:23:22 GMT

Hey there, @jennlau530,

The cut-off date varies between markets, but in any case, if you don't see the option to switch to a Basic plan on your account page, then you aren't eligible, I'm afraid.

Hope this clears things up.

Re: How do I get Basic Family Plan

beeceebee — Mon, 16 Feb 2026 00:44:06 GMT

HEY SPOTIFY .... It's totally disgusting that you don't offer BASIC plan to all.

Not all of us are in COUPLES or FAMILIES and therefore on one income some of us would like the 'luxury' of no adds without having to fork out ridiculous fees. Shame on you discriminating against the singles out there.

Re: How do I get Basic Family Plan

Deathwish429 — Wed, 18 Mar 2026 16:23:38 GMT

My family basic plan that I switched to now is giving me ads when listening to music, is this new? Because I've never had ads.

Re: How do I get Basic Family Plan

Simplykayla — Wed, 18 Mar 2026 16:43:30 GMT

I'm having this same problem suddenly too!

Re: How do I get Basic Family Plan

Simplykayla — Wed, 18 Mar 2026 16:44:38 GMT

I just started having this problem today as well. Wondering if they secretly changed how the plan will work.

Re: How do I get Basic Family Plan

Maxim — Wed, 18 Mar 2026 17:10:18 GMT

Hey everyone,

Thanks for coming to the Community.

Spotify is aware that some Basic Plan users are getting ads, despite their accounts appearing as Premium, and they're currently investigating this. You can find more info here.

Re: How do I get Basic Family Plan

Styled — Wed, 18 Mar 2026 17:16:20 GMT

Me too!

Re: How do I get Basic Family Plan

Jess7119 — Sat, 21 Mar 2026 16:00:28 GMT

hello, i have a basic duo plan and want to change to basic family plan. i see the plan in my account as an eligible plan but don't know how to change to it? If I want to change my plan, i only see family premium. Pls help.

Re: How do I get Basic Family Plan

Maxim — Sat, 21 Mar 2026 17:44:36 GMT

Hey @Jess7119,

Thanks for reaching out.

Unfortunately, you can't do that, since you're on Duo. If you were on Premium Family and subscribed before a certain date, it might let you switch to Basic Family.

You can switch to Premium Family at any time, though. Just keep in mind that you will not be able to return to your Basic Duo plan.

I hope this clears things up!

Re: How do I get Basic Family Plan

TooMuchHassle — Fri, 03 Apr 2026 15:02:14 GMT

Just had look to join family basic I seen posted. There are so many gaps in the subscriptions. The numbers in the family and missing basic package. I'll stick with free.