topic Re: Unable to change from Individual to Duo plan in Subscriptions

Unable to change from Individual to Duo plan

td_sp — Sun, 25 Jan 2026 02:19:41 GMT

Plan

Premium

Country

Australia

Device

Samsung Galaxy Fold7

Operating System

Android 16

My Question or Issue

I am currently subscribed to an Individual plan. I am trying to change this to a Duo plan but it does not seem to be working.

This is how it goes for me:

I try changing the plan in the Spotify app.
It redirects me to the Play Store where subscriptions are managed.
I select the payment method and click Subscribe.
I see a bank app notification for the amount.
Back in the Spotify app, I am shown a screen saying ‘You subscribed to Spotify Duo’.
Then I get directed to a ‘Finish setting up your plan’ screen.
Here, ‘Step 1 Get a Duo plan’ has a green check mark next to it.
I select ‘Step 2 Enter your home address’ which takes me to a screen that does not load (see attached).

Tried this three times and ended up in the exact same place. I have:

Logged out from all devices.
Checked my region in Account Setting, which is set to Australia.

I cannot understand why paying to get a service has to be this complicated. Anyone in the same boat as me? Some help would be appreciated.

Re: Unable to change from Individual to Duo plan

JBayudz — Sun, 25 Jan 2026 11:33:37 GMT

If you're using a VPN or proxy, try disabling it first then login to your account on a web browser incognito mode.

Re: Unable to change from Individual to Duo plan

ItBeBigD — Mon, 26 Jan 2026 16:55:43 GMT

I'm having the exact same problem.

Re: Unable to change from Individual to Duo plan

Dessi — Thu, 29 Jan 2026 12:16:55 GMT

Hey @ItBeBigD,

Thanks for joining the thread and welcome to the Spotify Community!

There might be a temporary glitch preventing you from going through the whole process of activating the Duo plan, so we'd recommend trying out these suggestions to see if that helps:

If you received a message that you already got the Duo plan, you can try accessing it from your account page directly and managing it from there
Use a different device, preferably a PC
Use an incognito window
Test with a different browser
Check with a different internet connection

Could you also let us know if the issue you're experiencing is at the checkout or if you've successfully changed plans but cannot manage your new one?

Hope this helps.

Re: Unable to change from Individual to Duo plan

td_sp — Tue, 27 Jan 2026 09:10:38 GMT

I do use a VPN on all my devices but I already tried disabling it. Same result.

Re: Unable to change from Individual to Duo plan

td_sp — Tue, 27 Jan 2026 09:27:10 GMT

My plan has not changed from Individual to Duo. That's the entire problem.
Says I've signed up, but won't let me actually set it up.
I have tried on my Samsung, iPad and my PC. It seems impossible for me to switch plans on any other device.
The subscription is managed in the Google PLay Store. Take a look at the attached images.
Incognito browser on PC and Phone, can't do it, regardless of what browser I'm using.
Tried on home wifi and mobile data.

It looks like I might just have to cancel my susbscription.

Re: Unable to change from Individual to Duo plan

Joan — Wed, 28 Jan 2026 08:10:02 GMT

Hi @td_sp,

Thanks for the reply and all the troubleshooting.

In this case, the most surefire course of action is to simply cancel the current plan, wait for it to revert to free and then resubscribe to Duo here. We recommend against having a VPN on during this process as it may lead to complications and prevent the process from completing properly.

Hope this helps.