topic Re: Is there an actual customer service number for Spotify? in Subscriptions

How can I change my card for payments?

OliveTree26 — Thu, 14 Nov 2024 22:53:34 GMT

So I had to change my card due to fraudulent transactions, but because I changed my card I don't have the billing to my new card. I've tried a few different ways to change it online but none of them work. I don't know if it's because I have a android so it's making it more difficult or what.

Re: How can I change my card for payments?

Bittencourt — Thu, 14 Nov 2024 23:46:25 GMT

Hi @OliveTree26, thanks for reaching out!o update or change your payment details for Spotify:

Currently it's not possible to change your payment method using the Spotify app. To do so, using a browser in your phone:

Go to your account page.
Go to Manage your plan, click Update next to your payment method.
Enter a new payment method.

Let me know if you need further help!

Re: Change mode of payment for bank transfer

Judebillion — Sun, 09 Mar 2025 07:00:00 GMT

I can’t find my card and I need to listen to music

Change payment query

XM2026 — Sat, 19 Jul 2025 14:31:23 GMT

Plan

Premium

Country

U.S.A.

Device

(iPhone 16, Samsung Galaxy 24, Surface Pro)

Operating System

(iOS 18, Android 16, Windows 11,etc.)

My Question or Issue : Based on the steps listed on-line to change a payment method, I am not seeing step 3 of the following:

1. Go to your account page

2. Under subscription, go to manage your plan

3. Click update next to your payment method (Missing for me)

4. Enter a new payment method

5. Click change payment details to confirm

Re: Change payment query

Yordan — Sat, 19 Jul 2025 14:31:23 GMT

Hi there, @XM2026,

Welcome to the Spotify Community!

I'd recommend checking if you're logged in to the correct account: for example, if you're part of a Family plan, it's possible that you're currently logged in to a member's account instead of the plan manager's.

Another possible Family plan scenario is that you've accidentally started the subscription on one of the plan members' accounts instead of your main one. It's worth asking everyone to check if they have the option to update the payment method on their account page.

In case your plan is linked with a partner company (ex. your phone or internet provider), then they're the ones who manage your payments. You'll need to cancel with them first before you can register another payment method for your Spotify account.

Hope this info was useful. Cheers 🤘

Re: Downtime 30th Sept: Issues accessing 'Manage your subscription' on the account page

dkhyper — Wed, 01 Oct 2025 06:20:54 GMT

Not fixed. I can't update my Credit Card info. The link isn't there

Re: Is there an actual customer service number for Spotify?

Dogday62 — Thu, 29 Jan 2026 09:05:15 GMT

I had to get a new bank card so I need to figure out how to make my payment with my new card