topic Sudden Unlinking From Gcash in Subscriptions

Sudden Unlinking From Gcash

Rudolphthedog — Wed, 04 Feb 2026 15:21:43 GMT

Plan

Free (Premium in the Previous day)

Country

PH

Hello! Signed up for the 3-month Xiaomi trial yesterday, but my GCash got unlinked the very next day and now my Premium is gone. Is there a glitch with the promo, or is the issue on GCash/Spotify's end? Would love some help getting this back.

< snip - moderator edit >

Re: Sudden Unlinking From Gcash

Eni — Wed, 04 Feb 2026 15:26:12 GMT

Hey there @Rudolphthedog,

Thanks for getting in touch about this here in the Community.

In this specific case, we'd recommend reaching out to us internally so we can take a closer look at your account and further assist you with this.

If you need a hand with anything else, the Community is here for you.