topic Re: Account hack in Subscriptions

Account hack

whittonemma — Tue, 24 Feb 2026 14:26:27 GMT

I believe my account has been hacked. I had an email to say an additional user had been added, then another one to say they'd been taken off. Now whenever i log in it looks as though my subscription has been cancelled. Non of my playlists etc are there and it looks as though im back to basic Spotify rather than premium. I don't want to just buy premium again until i find out why this has happened. Can you help?

Re: Account hack

Jose_M — Tue, 24 Feb 2026 17:17:02 GMT

Hi @whittonemma!

Thanks for coming to the Spotify Community. I'm sorry to hear you think someone else may have gained access to your Spotify account. I'd recommend checking out this Support article for the next steps to take.

Let me know how things go!

Re: Account hack

whittonemma — Wed, 25 Feb 2026 11:17:52 GMT

Thanks for your help. I followed the link and managed to speak to an advisor who reset my account for mr. All sorted now. Thanks again!!

Re: Account hack

Jose_M — Wed, 25 Feb 2026 20:46:11 GMT

Hey @whittonemma!

Thanks for following up. I'm glad to hear everything's fine now. If you have any other questions, don't hesitate to ask!

https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC?si=M75cEbylQw-UTSZ-nhymhg