https://community.spotify.com/t5/Subscriptions/Subscription-not-synching/m-p/1779748#M15993 <P>Spotify is recognising that i've subscribed to Premium through my telephone provider but my apps aren't. I've cleared the cache, i've used the "logout all" option and reinstalled to no avail.&nbsp;</P><P>&nbsp;</P><P>What else can I do ?</P><P>&nbsp;</P><P>Thanks&nbsp;</P> Thu, 27 Jul 2017 20:33:31 GMT KMKMacdonald 2017-07-27T20:33:31Z https://community.spotify.com/t5/Subscriptions/Subscription-not-synching/m-p/1779748#M15993 <P>Spotify is recognising that i've subscribed to Premium through my telephone provider but my apps aren't. I've cleared the cache, i've used the "logout all" option and reinstalled to no avail.&nbsp;</P><P>&nbsp;</P><P>What else can I do ?</P><P>&nbsp;</P><P>Thanks&nbsp;</P> Thu, 27 Jul 2017 20:33:31 GMT https://community.spotify.com/t5/Subscriptions/Subscription-not-synching/m-p/1779748#M15993 KMKMacdonald 2017-07-27T20:33:31Z https://community.spotify.com/t5/Subscriptions/Subscription-not-synching/m-p/1785705#M16234 <P>Hi,&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13443304">@KMKMacdonald</a>!</P> <P>&nbsp;</P> <P>Welcome to the Spotify Community.&nbsp;</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let's try to figure this out. Can you follow these steps for us?</SPAN></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Check your </SPAN><A href="https://www.spotify.com/account/subscription/" target="_blank"><I><SPAN style="font-weight: 400;">subscription page</SPAN></I></A><I><SPAN style="font-weight: 400;">.</SPAN></I><SPAN style="font-weight: 400;"> Your status should be Premium. </SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If you're on Premium, try signing out and back into the app. </SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</SPAN></LI> </UL> <P><SPAN style="font-weight: 400;">Let us know how it goes.&nbsp;</SPAN></P> Sun, 30 Jul 2017 22:04:01 GMT https://community.spotify.com/t5/Subscriptions/Subscription-not-synching/m-p/1785705#M16234 MonicaM_Bogota 2017-07-30T22:04:01Z