Paid for premium, not getting it

razzcasm — Thu, 27 Jul 2017 21:47:01 GMT

As typing is much easier on a computer, I used that to purchase premium. But on my phone, which has the same Spotify account, I don't have benefits. I used to have benefits on both my phone and computer. Now I don't.

Re: Paid for premium, not getting it

MonicaM_Bogota — Sun, 30 Jul 2017 22:04:55 GMT

Hi, @razzcasm!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Keep us posted.

topic Paid for premium, not getting it in Subscriptions

Paid for premium, not getting it

Re: Paid for premium, not getting it