topic Re: Premium Duo won’t load in Subscriptions

Premium Duo won’t load

jelte86 — Sat, 07 May 2022 20:51:14 GMT

Plan

Premium

Country

Netherlands

Device

iPhone 12 Pro

Operating System

iOS

My Question or Issue

I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open the Premium Duo Account page I see the 3 loading dots, but nothings happens. Tried both Safari and Firefox (also Incognito).

Re: Premium Duo won’t load

jelte86 — Sat, 07 May 2022 20:52:49 GMT

This is what I see (attached).

Re: Premium Duo won’t load

Yordan — Sun, 08 May 2022 12:57:39 GMT

Hi @jelte86!

Did the page load eventually or are you still experiencing this issue? If yes, then try switching to a different network to see if that does the trick. If possible, try accessing your account page by logging in on another device (your wife's phone or a computer would do).

Something else you can try out is clearing your browser's cache and cookies and logging in again.

Let us know how it goes. Cheers!

Re: Premium Duo won’t load

jelte86 — Sun, 08 May 2022 15:16:47 GMT

Tried today on another computer, and that worked. Problem solved.

Re: Premium Duo won’t load

Alex — Mon, 09 May 2022 08:44:50 GMT

Hey there @jelte86,

Thanks for the reply.

Glad to hear that everything worked out in the end 🙂

We're here if you need help with anything else.

Re: Premium Duo won’t load

brendanlugg — Sat, 21 Mar 2026 02:22:20 GMT

I'm having this same problem but none of those solutions have worked. Forever stuck on the 3 dots. @yordan

Re: Premium Duo won’t load

MihailY — Sat, 21 Mar 2026 14:42:20 GMT

Hey @brendanlugg,

Thanks for joining the thread.

Can you double check your current subscription status on your account page and make sure it says Premium Duo under Your Plan? If you've upgraded from a Premium Individual plan to this one, it's possible that it's not active yet. In certain scenarios it doesn't active immediately and you need to wait until your next billing date.

Keep us posted.