topic Re: Premium Account Problems in Subscriptions

Premium Account Problems

AGhost — Thu, 27 Jul 2017 13:54:36 GMT

I'm supposed to have a premium subscription for a year (started December 2016). Today I just got kicked off of my premium subscription for seemingly no reason? I'm still logged in and have my playlists and everything, but I can't use them. How can I fix this?

Re: Premium Account Problems

Erika — Thu, 27 Jul 2017 17:07:22 GMT

Hey @AGhost!

Do you have the same issue if you log in to another device? We'd recommend logging out and back into your account to see if it helps.

Let us know how it goes.

Re: Premium Account Problems

AGhost — Fri, 28 Jul 2017 05:17:21 GMT

Hello!

I tried both and nothing changed either time. It still tells me I have the "free" subscription.

Re: Premium Account Problems

Erika — Fri, 28 Jul 2017 12:13:03 GMT

Thanks @AGhost!

Can you try the steps here for us: https://support.spotify.com/article/reinstallation-of-spotify/? They should help with this. If not, check that your Premium isn’t on another account If your payment isn’t pending, you might be logged in to another account you have. Check out our guide to find any other accounts.

Keep us on the loop.