PREMIUM ISSUE

Bunsy404 — Sun, 21 Jun 2026 12:27:22 GMT

hi everyone, hope someone can help me. I am currently on individual premium BUT listening to ads. I've checked all log in details, account details, emails, payments details etc. Getting frustrated...

Re: PREMIUM ISSUE

Billy-J — Sun, 21 Jun 2026 15:05:29 GMT

Hey @Bunsy404, thanks for reaching out to the Community!

I am sorry to hear this. Can you let me know when you're hearing the ads? Is it when you're listening to music or podcasts?

Also, could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

topic PREMIUM ISSUE in Subscriptions

PREMIUM ISSUE

Re: PREMIUM ISSUE