topic Re: Error on buying free trial in Subscriptions

Error on buying free trial

Valele — Tue, 18 Nov 2025 07:24:10 GMT

I just made an new account and I tried to buy the trial but it doesn't let me to do it. It gives me this error " Payment failed. Try again with a different payment card or method, or buy Premium Individual at full price". I tried differents cards but nothing. And I checked the order history, and it says I bought something but it's nothing. Please help

Plan

Romania

Computer

Windows 11

My Question or Issue

Can I do something about it?

Re: Error on buying free trial

Vasil — Sat, 06 Sep 2025 09:46:23 GMT

Hey @Valele,

Thanks for reaching out & sorry to see this is happening!

For starters, I would try these options to see if anything would make a difference:

Another try via an incognito browser session
A different internet connection
Another device

If none of these work, I'd also suggest a different payment method, but, as you do say that you've already attempted this, I'd like to direct you to our folks backstage, who can take a look at what's causing your payments to not go through.

Note that it's a good idea to reach out to the payment providers that you work with to see if there isn't anything blocking the transactions.

Hope this gets resolved for you quickly 🙂 We're here for you if there's anything else in the meantime.

Re: Error on buying free trial

Valele — Sun, 07 Sep 2025 08:43:29 GMT

Fixed: It was that I had an other account that I tried that trial. So you can't make an another account and try a trial to it, if you had an other account before.

Free premium for friends

Nicky53 — Thu, 18 Sep 2025 06:39:51 GMT

Ive shared the link with my friend but it doesn't work. Same country and he never had premium

Country

Brazil

Re: Error on buying free trial

Whitezye — Thu, 02 Oct 2025 17:35:12 GMT

some companies track of your card was used on a free trial before.

Re: Won't accept payment method. Cash app card.

Kikat — Tue, 18 Nov 2025 07:20:15 GMT

Plenty of cash on card, card is valid and is unblocked for all transactions. Spotify still wont accept the payment. Card is a cashapp card

Re: Error on buying free trial

mahesh2 — Sun, 26 Jul 2026 17:00:39 GMT

03/30