https://community.spotify.com/t5/Subscriptions/NEED-HELP-ASAP-OR-MY-MONEY-BACK/m-p/1783314#M16116 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13469608">@Frankmedrano</a>! Thanks for writing.</P> <P>&nbsp;</P> <P>Could you log out and back in, entering your username and password? If you're not sure of your account's username, you can find this in your most recent Spotify receipt, which is located in your account's registered email address.</P> <P>&nbsp;</P> <P>If you don't remember your password, you can reset it <A href="https://www.spotify.com/password-reset/" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>In case none of this helps, feel free to get in touch with our customer support team. They'll be able to give you a hand with this <A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>Have an amazing day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 29 Jul 2017 02:25:57 GMT JulianA_Bogota 2017-07-29T02:25:57Z https://community.spotify.com/t5/Subscriptions/NEED-HELP-ASAP-OR-MY-MONEY-BACK/m-p/1783293#M16114 I switched to premium and it will not let me use it for some reason I have already logged out logged back everything they have on the help website so if you can please help me fix this asap. Sat, 29 Jul 2017 01:39:10 GMT https://community.spotify.com/t5/Subscriptions/NEED-HELP-ASAP-OR-MY-MONEY-BACK/m-p/1783293#M16114 Frankmedrano 2017-07-29T01:39:10Z https://community.spotify.com/t5/Subscriptions/NEED-HELP-ASAP-OR-MY-MONEY-BACK/m-p/1783314#M16116 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13469608">@Frankmedrano</a>! Thanks for writing.</P> <P>&nbsp;</P> <P>Could you log out and back in, entering your username and password? If you're not sure of your account's username, you can find this in your most recent Spotify receipt, which is located in your account's registered email address.</P> <P>&nbsp;</P> <P>If you don't remember your password, you can reset it <A href="https://www.spotify.com/password-reset/" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>In case none of this helps, feel free to get in touch with our customer support team. They'll be able to give you a hand with this <A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>Have an amazing day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 29 Jul 2017 02:25:57 GMT https://community.spotify.com/t5/Subscriptions/NEED-HELP-ASAP-OR-MY-MONEY-BACK/m-p/1783314#M16116 JulianA_Bogota 2017-07-29T02:25:57Z