topic Re: SUBSCRIPTION PROBLEM WITH MASTERCARD in Subscriptions

SUBSCRIPTION PROBLEM WITH MASTERCARD

pizzaisloved — Fri, 28 Jul 2017 02:17:07 GMT

I've been trying to subscribe for the "Premium for Students" offer since yesterday, and whenever I try to enter my card's credentials, it shows me:

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

My mastercard is Metrobank. I'm from the Philippines. My brother has availed for the same offer with the same card just days before without any errors or problems. How come mine is showing me this error? Please help.

Re: SUBSCRIPTION PROBLEM WITH MASTERCARD

MonicaM_Bogota — Sun, 30 Jul 2017 22:11:50 GMT

Hi, @pizzaisloved!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need us again.