topic Re: My service provider said my premium spoitify should be working but it doesnt in Subscriptions

My service provider said my premium spoitify should be working but it doesnt

Felz1989 — Wed, 05 Apr 2017 15:39:57 GMT

The service provider said i should have premium Spotify till July and for some reason it's not working i have restarted my phone logged in and out and still doesn't work can anyone help me

Re: My service provider said my premium spoitify should be working but it doesnt

Robert_W — Wed, 05 Apr 2017 17:41:35 GMT

Hey Felz1989,

Do you get any error message when you try to log in...also could you try to log in to your Spotify on another device and see if it works then?

Lastly what is the name of your service provider please? 🙂

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Re: My service provider said my premium spoitify should be working but it doesnt

Felz1989 — Thu, 06 Apr 2017 16:40:11 GMT

I dont have another device to log in on i guess i could try a friend's phone. And service providers name is fido

Re: My service provider said my premium spoitify should be working but it doesnt

Felz1989 — Thu, 06 Apr 2017 16:41:11 GMT

No error msgs sorry

Re: My service provider said my premium spoitify should be working but it doesnt

Robert_W — Thu, 06 Apr 2017 17:20:01 GMT

Hello Felz1989,

Thank's for providing me the requested information.

Could you please double check that you have followed all the instructions to activate Spotify through your provider:

http://www.fido.ca/consumer/spotify

And, also that you have a Spotify account that you can log into?

Thanks.

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Re: My service provider said my premium spoitify should be working but it doesnt

Felz1989 — Thu, 06 Apr 2017 18:03:11 GMT

Yes i log in threw my facebook i know i can log in cuz i log out a couple times yesterday trying to make it work and i have already been to fidohub.ca to activate it it still doesn't i havent checked today but it wasn't working yesterday I use it at work all day long pretty lost without it

Re: My service provider said my premium spoitify should be working but it doesnt

Robert_W — Thu, 06 Apr 2017 19:38:01 GMT

Hey Felz1989

I have now esculated this issue for you and shall update you as soon as I have more information.

Thanks.

Re: My service provider said my premium spoitify should be working but it doesnt

Felz1989 — Thu, 06 Apr 2017 20:28:30 GMT

Thank you alot i miss my music