topic Re: Spotify not recognizing my premium account! in Subscriptions

Spotify not recognizing my premium account!

brianfaa — Sat, 12 Aug 2017 14:23:32 GMT

I went to use Spotify on my Beosound 5 and it is telling me I need a premium subscription. I have one--have had one for years. This website also has a link for me to upgrade to premium! What happened to my premium account? What have I been paying for?

Re: Spotify not recognizing my premium account!

mollylynch — Sat, 12 Aug 2017 14:28:38 GMT

mines doing the same thing!! I have the student $5.99 and its charged me, but kepts telling me to update to premiuim.... even though I am -.-

Re: Spotify not recognizing my premium account!

brianfaa — Sat, 12 Aug 2017 14:43:19 GMT

I found other strings on here explaining that either B&O or Spotify--probably both--have disabled this function and do not anticipate reviving it. While I like B&O products, they are very bad with communicating such changes and Spotify is impossible to contact outside of tweeting. Bad customer serve from both, with no signs that either of them care. So... only fix I know of is getting an aux device to attach to BS5 so you can play Spotify via your phone....how clunky is that?.

Re: Spotify not recognizing my premium account!

clov84 — Sat, 12 Aug 2017 14:49:45 GMT

I also have a familiar premium account, and I had 5 numbers for adding. I added 3 members, and I had 2 more.. But now it happen the same to me. The page say that I have to get a premium account but I already have it!! I've been paying for almost three years.. and I don't know why I can't make the 2 invitations I have. Also I tried to reinscribing myself and nothing happened.