topic Being double charged for premium and family in Subscriptions

spotify family

celinethorne — Mon, 14 Aug 2017 14:05:36 GMT

Hei!

It seems to me that the code you are sending me is not working?

Couldt you please help me? I dont understand why it need to be som hard to changing til familiy...!!!!!!

Re: spotify family

Alfredo — Sun, 20 Aug 2017 23:12:53 GMT

Hey @celinethorne, welcome to the community!

We'll do our best to help you with this.

To join the Premium for Family plan, try redeeming the code using a different browser or an incognito window.

If this isn't working, we suggest asking the plan owner to cancel the invite and sending a new one to see if it helps.

After trying the previous options and you're unable to join, let us know if you're getting any error messages, a screenshot of what you see on your end would really help.

Let us know how it goes.

Being double charged for premium and family

mojones31 — Sun, 20 Aug 2017 23:25:57 GMT

I've been charged twice for my family account and a premium account how can I change that and also receive a refund

Re: Being double charged for premium and family

Alfredo — Sun, 20 Aug 2017 23:35:29 GMT

Hey @mojones31!

If you were charged for both subscription types, you might have two different accounts. Try following this troubleshooting to make sure if this is the case.

To get a refund, our Support team will need to take a look at your account on their end. You can pop a message over via Twitter or Facebook.

All the best.