topic Re: Subscribed on my work computer but can't login on my iphone in Subscriptions

Subscribed on my work computer but can't login on my iphone

sue191 — Tue, 11 Apr 2017 12:12:09 GMT

Hi Team

I subscribed to spoitify premium today on my work computer. I then downloaded the app to my iphone but it will not let me login using the same details.

Can you please tell me what I need to do to get it to work?

Thanks

Sue from Adelaide, Australia

Re: Subscribed on my work computer but can't login on my iphone

Maxim — Tue, 11 Apr 2017 12:20:06 GMT

Hey @sue191,

Can you let me know the error message that you're seeing when trying to log into Spotify?

Thanks!

Re: Subscribed on my work computer but can't login on my iphone

sue191 — Wed, 12 Apr 2017 11:28:36 GMT

Hi Maxim

Thanks for coming to my rescue!

I have attached a screen dump of what came up.

Hope that you can help.

Thanks Sue

Re: Subscribed on my work computer but can't login on my iphone

Maxim — Wed, 12 Apr 2017 11:32:04 GMT

Ah! Can you please try logging in with your username and password?

Re: Subscribed on my work computer but can't login on my iphone

sue191 — Wed, 12 Apr 2017 11:37:39 GMT

I have tried many times but this is the message that comes up.

Sue

Re: Subscribed on my work computer but can't login on my iphone

Maxim — Wed, 12 Apr 2017 11:41:44 GMT

Your username is NOT your email address. If you don't know what your username is, you can view it at https://spotify.com/account.

Re: Subscribed on my work computer but can't login on my iphone

sue191 — Wed, 12 Apr 2017 11:54:34 GMT

Thanks Maxim, that fixed it!

Both blonde and old ...

Re: Subscribed on my work computer but can't login on my iphone

Maxim — Wed, 12 Apr 2017 11:56:31 GMT

Nice!

Glad to hear it's working now. Let me know if you have any other questions.

spotify:track:5QIkWpgfZHlhUBI099FWnC