https://community.spotify.com/t5/Subscriptions/Re-I-was-double-billed-Twice/m-p/1641421#M1974 <P>Hi&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/11323791">@Rjf123</a>, welcome to the Spotify Community!</P> <P>&nbsp;</P> <DIV class="article-content"> <P>f you have several charges from Spotify within the same month, let’s figure out what happened.</P> <H2>If the charges occurred around the same time&nbsp;</H2> <P>This can happen if you clicked <STRONG>START MY SPOTIFY PREMIUM</STRONG> twice by mistake during the signup process.</P> <H3><STRONG>WHAT TO DO</STRONG></H3> <P>You don’t need to do anything. The second payment is automatically applied to your next month, and you won’t be charged again until the month after. You can check this on <A class="js-ga-event" href="http://www.spotify.com/account/subscription/" target="_blank" rel="noreferrer noopener">your subscription page</A>.</P> <P>It's also possible that any extra charges are only 'pending' and won't complete, meaning&nbsp;no&nbsp;money will&nbsp;actually leave your account. For more information, see <A class="js-ga-event" href="https://support.spotify.com/account_payment_help/managing_payments/pending-charges/" rel="noreferrer noopener" target="_blank">Unexpected Spotify charges on my bank statement</A>.&nbsp;</P> <H2>If the charges occurred on different dates</H2> <P>This means you likely have more than one Spotify account.</P> <H3><STRONG>WHAT TO DO&nbsp;</STRONG></H3> <UL> <LI>Check with your friends/family to see if anyone you know subscribed with your payment details.</LI> <LI>Follow <A class="js-ga-event" href="https://support.spotify.com/account_payment_help/troubleshooting/do-i-have-an-additional-account/" rel="noreferrer noopener" target="_blank">our guide to finding any other accounts</A> you might have subscribed to Premium.&nbsp;</LI> </UL> <H2>If you upgraded to Premium for Family</H2> <P>When you upgrade a Spotify Premium account to a Premium for Family account (as the Admin), your remaining Premium time is converted to the new rate. This means your renewal date will come earlier than usual – even in the same month.</P> <P>&nbsp;</P> <DIV class="devices">Let me know if this helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></DIV> <DIV class="devices">&nbsp;</DIV> </DIV> Tue, 11 Apr 2017 17:06:56 GMT Bittencourt 2017-04-11T17:06:56Z https://community.spotify.com/t5/Subscriptions/Re-I-was-double-billed-Twice/m-p/1641391#M1970 <P>The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get an answer from anyone here. I do not want to close my account but like i can't even tell how long you guys have been double charging me....</P> Tue, 11 Apr 2017 16:41:32 GMT https://community.spotify.com/t5/Subscriptions/Re-I-was-double-billed-Twice/m-p/1641391#M1970 Rjf123 2017-04-11T16:41:32Z https://community.spotify.com/t5/Subscriptions/Re-I-was-double-billed-Twice/m-p/1641421#M1974 <P>Hi&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/11323791">@Rjf123</a>, welcome to the Spotify Community!</P> <P>&nbsp;</P> <DIV class="article-content"> <P>f you have several charges from Spotify within the same month, let’s figure out what happened.</P> <H2>If the charges occurred around the same time&nbsp;</H2> <P>This can happen if you clicked <STRONG>START MY SPOTIFY PREMIUM</STRONG> twice by mistake during the signup process.</P> <H3><STRONG>WHAT TO DO</STRONG></H3> <P>You don’t need to do anything. The second payment is automatically applied to your next month, and you won’t be charged again until the month after. You can check this on <A class="js-ga-event" href="http://www.spotify.com/account/subscription/" target="_blank" rel="noreferrer noopener">your subscription page</A>.</P> <P>It's also possible that any extra charges are only 'pending' and won't complete, meaning&nbsp;no&nbsp;money will&nbsp;actually leave your account. For more information, see <A class="js-ga-event" href="https://support.spotify.com/account_payment_help/managing_payments/pending-charges/" rel="noreferrer noopener" target="_blank">Unexpected Spotify charges on my bank statement</A>.&nbsp;</P> <H2>If the charges occurred on different dates</H2> <P>This means you likely have more than one Spotify account.</P> <H3><STRONG>WHAT TO DO&nbsp;</STRONG></H3> <UL> <LI>Check with your friends/family to see if anyone you know subscribed with your payment details.</LI> <LI>Follow <A class="js-ga-event" href="https://support.spotify.com/account_payment_help/troubleshooting/do-i-have-an-additional-account/" rel="noreferrer noopener" target="_blank">our guide to finding any other accounts</A> you might have subscribed to Premium.&nbsp;</LI> </UL> <H2>If you upgraded to Premium for Family</H2> <P>When you upgrade a Spotify Premium account to a Premium for Family account (as the Admin), your remaining Premium time is converted to the new rate. This means your renewal date will come earlier than usual – even in the same month.</P> <P>&nbsp;</P> <DIV class="devices">Let me know if this helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></DIV> <DIV class="devices">&nbsp;</DIV> </DIV> Tue, 11 Apr 2017 17:06:56 GMT https://community.spotify.com/t5/Subscriptions/Re-I-was-double-billed-Twice/m-p/1641421#M1974 Bittencourt 2017-04-11T17:06:56Z