topic Re: Premium on pc but not on mobile in Subscriptions

Premium on pc but not on mobile

Dragonnnn — Thu, 13 Apr 2017 20:59:54 GMT

My account is premium on the pc but when i logged on my phone its says its a free account.

Re: Premium on pc but not on mobile

Maxim — Thu, 13 Apr 2017 21:24:04 GMT

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

If you don't have another email address, note how you log into the Spotify app usually.
If you use your Facebook details try entering your Spotify username (if you created one originally).
If you use your Spotify username try entering just your email address.

Re: Premium on pc but not on mobile

Dragonnnn — Thu, 13 Apr 2017 23:05:29 GMT

i used the same email to login on both plataforms, i dont know if i can register 2 accounts with the same email but i dont think its possible.

Re: Premium on pc but not on mobile

Maxim — Thu, 13 Apr 2017 23:08:39 GMT

Try logging in with your username instead 🙂

Re: Premium on pc but not on mobile

Dragonnnn — Thu, 13 Apr 2017 23:12:01 GMT

Thanks that worked, i just dont understand why logging with the email was entering with a second account.