topic Charged Twice in Subscriptions

Charged Twice

Janejeffreys — Fri, 14 Apr 2017 11:42:44 GMT

Hi,

I've been changed twice... I recently upgraded my phone plan through Vodafone to include Spotify. I have also been charged separately on my bank account for premium.

Any suggestions on on how to get this refunded/fixed?

thanks

Re: Charged Twice

kejt_ — Fri, 14 Apr 2017 18:09:54 GMT

Hello @Janejeffreys and welcome to the community!

Please check this article and let me know how it works for you.

Have a nice day

Re: Charged Twice

Janejeffreys — Tue, 18 Apr 2017 20:36:50 GMT

@kejt

Hi Kate,

No that article was no help. Is there a way to cancel the current premium subscription and get get a refund? Then I can contact through Vodafone to see why it is not work.

Thanks

Re: Charged Twice

kejt_ — Wed, 19 Apr 2017 11:41:58 GMT

Hi @Janejeffreys

Thank you for your reply. I am so sorry that you are still having the problem.

I would suggest you to contact Vodafone. They will help you with the following:

Manage your plan
Cancel your subscription
Request a refund
If you've activated your subscription on the wrong account

Spotify is not be able to assist you with these because Vodafone manages your subscription and payments.

Please feel free to contact me if you need any further information

Have a nice day

Re: Charged Twice

MattSuda — Wed, 19 Apr 2017 11:47:52 GMT

Hey @Janejeffreys

It sounds like the payment is still going through for premium on Spotify's side even though you now have a subscription through Vodafone.

Check out this support article

https://support.spotify.com/us/account_payment_help/payment_help/refund-policy/

I suggest you contact support so they can help you with the refund.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.