topic Account Wiped Clean in Subscriptions

Account Wiped Clean

user-removed — Mon, 17 Apr 2017 00:16:27 GMT

I was on a 30 Day Premium trial, everything was running smoothly untill today my account has no saved or downloaded music, doesn't seem to recall that I was already on a trial and I have no playlists anymore. I have logged in several times even trying different emails, passwords, etc. I uninstalled the app, reinstalled it and nothing changed. I logged in on my computer to find the same thing.

Re: Account Wiped Clean

JulianA_Bogota — Mon, 17 Apr 2017 01:24:46 GMT

Hey @user-removed! Welcome to the Community.

This is something our customer support team might be able to help you out. You can get in touch with them here. You can also contact them via Twitter or Facebook.

We hope this helps. Have a great day 🙂