topic Re: Family Premium Problem in Subscriptions

Family Premium Problem

miniengel75 — Sun, 20 Aug 2017 17:12:08 GMT

So apparently my Son got kicked out from our Premium Family. I dont know how this happened but his status changed from Premium to Trial. After trying to get him back in, we figured that the address we are living at is showed to be the wrong one. Atfer googling I saw a thread where a Spotify Supporter said, there is no chance to see the address we typed in there so im a little mad now. First, he get kicked out without any reason and secondly he cant get in back? So stupid..

Re: Family Premium Problem

MonicaM_Bogota — Wed, 23 Aug 2017 22:48:15 GMT

Hi, @miniengel75!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.