https://community.spotify.com/t5/Subscriptions/Account-Settings/m-p/1877866#M26104 <P>Hi,&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/1721779">@PatriceB1</a>!</P> <P>&nbsp;</P> <P>Welcome to the Spotify Community.</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let's try to figure this out. Can you follow these steps for us?</SPAN></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Check your </SPAN><A href="https://www.spotify.com/account/subscription/" target="_blank"><I><SPAN style="font-weight: 400;">subscription page</SPAN></I></A><I><SPAN style="font-weight: 400;">.</SPAN></I><SPAN style="font-weight: 400;"> Your status should be Premium.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If you're on Premium, try reinstalling the app with the steps </SPAN><A href="https://support.spotify.com/article/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</SPAN></LI> </UL> <P><SPAN style="font-weight: 400;">Let us know how it goes.</SPAN></P> Thu, 24 Aug 2017 20:37:37 GMT MonicaM_Bogota 2017-08-24T20:37:37Z https://community.spotify.com/t5/Subscriptions/Account-Settings/m-p/1856679#M19385 I have a Premium account, being charged for it and all, but on the mobile app I'm not able to skip ads or songs.<BR /><BR />I've logged out of the app, turn my phone and its still not working. The app has my account listed as "Premium" but I'm not getting the benefits.<BR /><BR />My username: patriceb.<BR />I need this resolved like ASAP. Mon, 21 Aug 2017 22:24:51 GMT https://community.spotify.com/t5/Subscriptions/Account-Settings/m-p/1856679#M19385 PatriceB1 2017-08-21T22:24:51Z https://community.spotify.com/t5/Subscriptions/Account-Settings/m-p/1877866#M26104 <P>Hi,&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/1721779">@PatriceB1</a>!</P> <P>&nbsp;</P> <P>Welcome to the Spotify Community.</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let's try to figure this out. Can you follow these steps for us?</SPAN></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Check your </SPAN><A href="https://www.spotify.com/account/subscription/" target="_blank"><I><SPAN style="font-weight: 400;">subscription page</SPAN></I></A><I><SPAN style="font-weight: 400;">.</SPAN></I><SPAN style="font-weight: 400;"> Your status should be Premium.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If you're on Premium, try reinstalling the app with the steps </SPAN><A href="https://support.spotify.com/article/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</SPAN></LI> </UL> <P><SPAN style="font-weight: 400;">Let us know how it goes.</SPAN></P> Thu, 24 Aug 2017 20:37:37 GMT https://community.spotify.com/t5/Subscriptions/Account-Settings/m-p/1877866#M26104 MonicaM_Bogota 2017-08-24T20:37:37Z