topic Re: Account downgraded when returned to UK in Subscriptions

Account downgraded when returned to UK

jennerator1991 — Tue, 22 Aug 2017 17:02:13 GMT

I have just returned from 11 months out in Australia for a three week holiday in the UK. Since I have got back I've upgraded my phone and have subsequently been logged out. When I log back in I get "Error 404". But if I log in 'via Facebook' then I log into an account with my name but none of my playlists etc and it is a Spotify Free account. On my laptop I still have my complete Premium account.

I am still paying for Premium and want to continue my subscription. I have tried to change my location for my account on the website but have only successfully changed my card details and not the country of origin.

Any help would be greatly appriacted.

Re: Account downgraded when returned to UK

Julian — Fri, 25 Aug 2017 17:20:04 GMT

Hi @jennerator1991, welcome to the Spotify Community!

That's odd. If your Premium service is still active, you should be able to access your Premium account without a problem. For what you described, it looks like you have 2 different Spotify accounts and you tried to access to a Free account and not the Premium one.

If you can see the Premium service on your laptop, check the username of the account that's open in there. Try to use the username you see there on your phone when trying to log in (make sure not to use your email address).

Let us know if that helps. Have a great day!